• Being Green – How you can help the environment

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    First and foremost, let me disclose: I am not an environmental activist. I don’t believe in protesting the use of non-renewable resources, or the development of accessing those resources. There is a huge economic impact to natural resources, and it provides many jobs and helps support many families. That said, I have ALWAYS made the […]

  • UTMs – Why these are important

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    UTM stands for Unified Threat Management. It is more than ‘just a firewall’, and it is one of the most important elements of a network. As you know, my company offers third party IT services to clients of ours. In most cases, this means everything from firewalls to servers to printer support. Far too often, […]

  • Solutions – Common people, scale them appropriately!

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    When I got into the world of being an IT professional, I knew I would see some interesting things. The most interesting was what I saw a few months ago, when we took on a brand new client. We went in to do an initial assessment, and what we found was absolutely ridiculous. This was […]

  • The Cloud – What does it mean for privacy ?

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    This is a very tricky and complex subject. As IT professionals, we don’t normally think about these things. Privacy, confidentiality, legal requirements, auditing, etc. We aren’t lawyers, we’re technologists. Unfortunately, this topic is something we need to become familiar with, and fast. The cloud. It’s a term we’re hearing more and more in our everyday […]

  • Response Time – Get there NOW!

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    This is such a simple concept, but so many IT professionals miss it completely. As you know, my business is based on third party IT support. When one of our clients has a problem with anything IT related, they call us for help. The problems range from ‘the internet isn’t working’ to ‘the printer is […]

  • Marketing – What works?!?!

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    This is one of those ‘million dollar questions’. And to be honest, there is no correct answer. Marketing is something that is completely dependent on the area you are operating in. For us, the best type of marketing that we’ve been successful with is something called un-addressed ad-mail. Basically we print flyers (in our case […]

  • Talking to Clients – Make sure they understand

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    Too often we hear the same compliment from clients. Let me quote exactly what one of our clients has written on a letter of recommendation: “I appreciate their professionalism but also that they can explain computer related issues in language I can understand”. As a technology professional, we are used to our lingo. We use […]

  • Backups – Make sure they’re happening!

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    You’re out there administering servers. You’re busy adding users, sharing folders, managing group policies and troubleshooting email problems. But what about backups? As a third party IT support company, most almost all of my new clients who have servers had no backup running. In most cases, there hadn’t been a successful backup for months, or […]

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