For those that don’t know, TeamViewer is, in a few words, a remote support tool. It allows you to basically ‘remote control’ a computer that is anywhere in the world, as long as it is connected to the internet. For the Managed Service Providers (MSPs) out there, tools like this are invaluable. In the days before remote support tools as an IT professional, when a client or user called you with an issue, you had to physically go to their location where their computer was and troubleshoot the problem. For the MSP, that means lost time for you and your staff while they sit in cars trying to get to client’s locations. There are numerous disadvantages to this, including lost time that you can’t bill for, clients having to wait until you can get to them, etc. There are even fundamental differences in how you structure your business as an MSP. For example, if you and your staff need to go on-site for everything, then you realistically need one car per staff member.
With the deployment of remote support tools, you can easily respond to troubles from the comfort of your own desk. This results in quicker resolution time for your clients / users, and can also reduce the overhead required for running an MSP business. For example, you could have 2 staff members that physically drive around and go on-site for work, and 1 staff member that stays at the office all day and only handles requests that can be resolved remotely.
Remote support tools have changed the way IT professionals can support their clients and users. With increasing features, like those we see in TeamViewer 11, this way of doing support is only going to grow. More can be found about TeamViewer 11 here: https://www.teamviewer.com/en/download/currentversion.aspx