Webroot is changing the paradigm of end-point anti-virus.
Traditionally, in a networked / domain / server-client environment, you have a hub-and-spoke design when it comes to anti-virus. You load the server software which usually has some kind of management interface that controls your end-points. You load the client software on your end-points (desktops, laptops, etc). Those end-points get their permissions and behavioural instructions from the server, and they also get their updates from the server.
This is all nice and great, but consider all the overhead on having this type of hub-and-spoke design. Most of these solutions require a bunch of ports to be opened up and dedicated for end-point management. Many require things like web servers to be installed, SQL servers, PHP, etc. When something goes wrong on the server end, or the server for whatever reason becomes unavailable, the end-points begin to complain and throw warnings that they can’t reach their server. I hope you have Call Waiting on your phone for when that happens.
Enter Webroot’s SecureAnywhere solution. Being cloud-hosted, there is no requirement for any server side software or administration. You download the client software for your end-points, install it, and away you go. No updates to worry about. No anti-virus definition files to download. From a single in-browser console, you can manage all your end-points, along with a number of Global Configurations. These configurations include options such as allowing a system icon to appear or not, allowing users to perform manual scans or not, defining levels of protection, etc.
For the MSP, or Managed Service Provider, Webroot has gone a step further and created a “Global Site Manager”. This in-browser console gives you an overview of all your clients, end-points and licenses. You can add or remove licenses from specific sites, check the status of your end-points and even create customized, automated reporting. For example, I have my sites setup so anytime something malicious is blocked, my staff and I are notified of it. This allows us to follow-up with our clients and provide that proactive service that we are so well known for. Webroot’s MSP partner solution is, quite honestly, one of the best in the industry. For those of us who are smaller MSPs or consultants, we generally don’t have a lot of clout when it comes to ‘partner-level’ dealings with these large product vendors. Most of the time, unless you’re part of a large buying group or an association of some sorts, you pretty much get ignored. Webroot, however, has really scaled their MSP offering to include everyone. Whether you’ve got 2 clients with 2 end-points each to protect, or a large network of 5,000 end-points, you get access to the same tools and management abilities. As an MSP that primarily deals with smaller to medium sized networks, I appreciate that kind of inclusive approach.
In my opinion, Webroot is redefining how we look at anti-virus management and administration. More can be found on their website: http://www.webroot.com/ca/en/partners/msp/