IT Support Jobs in India – Jargons!

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IT Support Jobs can be tricky in India. I wonder if positions like L1, L2 and L3 do exist or not because this is not something you find in a designation. It would be either IT Support or Technical Support Engineer or related titles but I haven’t seen a Job designation which is mentioned as “IT Support – 1st Level” when a job offer is processed. So what are these levels. Its quite basic and simple, 1st level refers to basic level of technical knowledge, 2nd level-intermediate level and L3 refers as advanced technical knowledge. The reason why I call tricky is no one can be judged by a title “Technical Support Engineer” or “IT Support Engineer” whether he or she is really good in technical knowledge. Basically these Jargons are used internally in a Job Description for requirements in a job and some of the jobs are really not relevant whether you are level 1 or level 2 or level 3. Most of the jobs are remote troubleshooting jobs where a technician is assisting a customer remotely.

In the last few years, I have noticed a new designation scheme – Technical Solutions Consultant, Technical Consultant, Support Engineer, Senior Engineer, etc. from which a recruiter can have no idea whether the consultant actually worked in which areas. It can help for a technical Engineer if has a lab setup at home and like to work in specific technical area, he can accordingly modify his resume and apply for jobs.

An interesting point comes through my mind when going through these jobs is, these jobs need experienced professionals anywhere between 0-11 years.  I wonder how a 2 year experienced professional work with someone having 7 years of work experience in IT field in the same team. Of course, the salaries might differ but they might start at the same place in a new company which makes it interesting.

No matter what job you do, it is very essential that we take one thing at a time, learn the technology and continue in the right direction. Compared to jobs in United States or some other developed countries, Indian IT industry is slightly behind. The technology or the products which is used in US currently takes few years to reach India, whether it is computers or mobile technology. Of course, the price factor also comes into picture where people order mobiles and other products from US through their friends.

All in all, Indian IT industry is booming in the right direction but where are we going five years from now, is a difficult question to answer at this point in Dec. 2014.



Iam a Microsoft Certified IT Professional with certifications in Active Directory, Network Infrastructure and Server 2008. Apart from passion for learning new technologies, I speak German and very much interested in sharing my knowledge, whether it is German or Information Technology.

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