HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014

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I am honest and have taken over the post below, as this is very important for safety.

This program addresses an issue with specific AC power cords used with AC adapters shipped with HP and Compaq notebook (including mobile thin clients and mobile workstations) and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations.

Program highlights

On August 26, 2014, HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies for certain AC power cords used with AC adapters shipped with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations.

These AC power cords were shipped with products and accessories sold from September 2010 through June 2012. The AC power cords have the potential to overheat, posing a fire and burn hazard. Because these power cords pose a fire and burn hazard to customers, it is extremely important that they are validated on the program website. Customers should immediately cease use of the affected AC power cords.

NOTE:Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Customers should validate the power cord shipped with their notebook PC or purchased with an accessory, or as a spare.

Determine if your power cord is affected

HP is asking that customers take the following action to determine whether this recall program affects your AC power cord by following these steps:

  1. Disconnect the PC notebook or accessory AC adapter AC power cord from the wall outlet or main power supply.
  2. Check the AC adapter end of the AC power cord for the marking “LS-15” molded into the connector. If you do not have “LS-15” on the connector, the power cord is not affected.

    Affected power cord molded with LS-15

     

  3. Please go to the HP Notebook PC AC Power Cord Replacement Program website to see if the notebook AC power cord is affected.
    • The notebooks, AC adapters, and AC adapter accessories are not affected. Only the power cords are affected.
    • Not all of the AC power cords with the “LS-15” mark are affected.
    • The validation process may show that the power cord is not affected by this recall.

Verified, eligible, power cords will be replaced at no cost to the customer.

Author

Johan Blomme

Johan blomme lives in Belgium and has over 25 years experience in the IT world of Windows. His native language is Dutch. His daily activities are solving PC problems. This is usually done by remote controll to the customer. Configuring networks and related problems are also one of the tasks. He also designs websites. For the design he uses WordPress. All reviews are based on his own experience or are based on his own trying out the software / hardware.

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