Business Management – Only trust with your own eyes

Old 4 Comments on Business Management – Only trust with your own eyes 24

This is another installment of my Business Management posts, geared towards those of us who are business owners and/or consultants.

In this post, we’re going to look at a simple rule you should follow: Only trust with your own eyes.

I’ll give you a real-life scenario. Several weeks ago, I had a client who called and said their workstation wouldn’t turn on. I asked him to double check that it was plugged into power, which he said it was. I asked him to see if any lights were on the case. He said that yes, a green one. Hmmmmmmmm, interesting. So I said I would be over there shortly to see what I could do. I got over there, and I had a look at the system. Immediately, I could tell that it wasn’t powered on. I turned it on, and it came to life and booted into Windows without issue. My client asked what I did, and I asked him to show me what lights he was talking about when I asked if he could see any. He pointed and showed me what I had then assumed he was talking about. He pointed to the lights on the Ethernet port. Well, those of versed in technology know that the Ethernet port will always show lit up if the computer’s motherboard has a feature called “WOL”, or “Wake-On-LAN”. This allows you to send what’s called a “magic packet” the IP address of a computer that’s actually powered off or sleeping, and “wake it up” remotely, without someone having to physically press any keys or the power button. In this scenario, the client saw some lit up lights and didn’t know that they wouldn’t indicate whether the computer was actually on or not.

The lesson learned here is that we can only rely on what we see with our own eyes. Others make mistakes, and others may not be as knowledgeable or experienced as us. It’s a good thing I double checked this, otherwise I may have started by swapping out power supplies or something else that wouldn’t have been necessary.

Author

Martin Lehner

Martin Lehner is an technology professional working for an IT services firm in Whitehorse, Yukon (Canada). He has been working in the technology field for over a decade. With a degree in Business Admin and numerous industry certifications, Martin leads a team of IT professionals that provide third party support for clients. Originally starting a company to offer web development services, Martin quickly realized that clients wanted the entire spectrum of technology services. When Martin is not at work (which is not often, since his company offers 24/7 support), he is busy at home spending time with his family.

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4 Comments

  1. Jerin Saji August 1, 2014 at 12:18 pm

    I really enjoy your posts because you add that bit of real life experience in there and it helps me understand what you are talking about. Keep it up man!

    • Martin Lehner August 1, 2014 at 3:13 pm

      Thanks, glad you enjoy them 🙂

  2. Andrew Marriott August 1, 2014 at 1:01 pm

    Not to have a bash at anyone here, but if I was asking a client about a computer issue with no power I would have asked

    ” you seen any lights on the FRONT of the computer that is turned on..?”

    That way you would have saved yourself a trip and the clients money for the call out! But overall nice experience of a real life techs situation.

    Thanks

    Andrew Marriott
    A.J.R Computing

    • Martin Lehner August 1, 2014 at 3:14 pm

      Well, the workstation this particular client is using doesn’t have any LEDs on the front, just on the back 😉

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