Outlook 2013 asking for account logon credentials every 10 mins

Old 2 Comments on Outlook 2013 asking for account logon credentials every 10 mins 57

3 weeks ago one of my companies hosted exchange account was upgraded from Exchange 2007 to Exchange 2013. After requesting some DNS additions from the ISP the migration seemed to go perfectly. No downtime, just one “Allow” box for the users to tick and all was good.  However, after a few days 2 users reported that their Client Outlook 2013 (Office 2013 Home & Business) was requesting a username/password about every 10 mins.

To try and resolve, I reset the user account password – no change.

The local profile was removed and recreated – no change

The whole local account was removed – no change

The mailbox and account on the backend was removed and re-created 24 hours later  – no change.

Account was added to my own laptop, the logon/password problem followed proving it was not a local PC issue.

Finally, after a 3rd call to the Service Provider we found that the Autodiscover CNAME DNS record had not been updated correctly by the ISP. My fault for not checking…

Lesson: If using a Hosted Exchange platform check your DNS records , especially if you plan an upgrade.



John R

John Reidy is an IT Manager for a Transport & Logistics Group of Companies in the UK. John’s background is in Network support and design for the Ministry of Defence, commercial premises, Ports and Sea going vessels serving the European Ferry industry. A BICSI trained and qualified Technician and promoter of the methodology for optimised best of breed information transport systems he designs LAN/WAN solutions together with hosted and on premise Telephony PBX solutions. John currently supports 190 users over 8 companies throughout the UK and Middle East supporting all aspects of the business associated technology and infrastructure on a 24/7 basis.

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  1. Geek Brain July 3, 2014 at 6:46 am

    I never would have thought of that…

  2. Ed Woolstenhulme July 3, 2014 at 2:18 pm

    I had the same thing happen to one of my employee’s, but come to find out he had close to 35 viruses on his laptop – after I removed them his outlook seemed to run smooth as ever..

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