Migrating to Windows 8

Old 2 Comments on Migrating to Windows 8 7

As you know, my business offers third party IT support services to clients. Every so often, we run into a situation where clients are hesitant to move to newer solutions. Lately, that hesitation is towards Windows 8.

Because of the excellent rapport we have with our clients, we’re able to ask about their reservations and get, what I believe are, fairly honest responses. 9 times out of 10, the concerns about Windows 8 surround the Start screen. In all reality, the Start screen is more or less the same thing as the old Start menu, just displayed in a different manner. Instead of a pop-up window in the lower left hand corner of your screen, now it’s full-screen size. Many clients haven’t ever used Windows 8 before and are just nervous about what they’ve seen and heard. What we’ve found is very useful are 2 things. One, reassure your clients that they’ll have no trouble using Windows 8 and that it’s not a ‘whole new operating system’. Two, offer to spend time with them to show them how it works. To be honest, I’ve never spent more than 4 minutes showing anyone the new Start screen. Once people realize how to get back to their desktop, how to get to ‘All Programs’, and how to rearrange / remove / add tiles, they’re comfortable and ready to start working with Windows 8.

Sometimes all it takes is a little reassurance and a quick tutorial. This is why understanding your clients / users is so important, and having them trust you as their IT professional will allow you to go a long way in helping support them with the newest technologies on the market.

Author

Martin Lehner

Martin Lehner is an technology professional working for an IT services firm in Whitehorse, Yukon (Canada). He has been working in the technology field for over a decade. With a degree in Business Admin and numerous industry certifications, Martin leads a team of IT professionals that provide third party support for clients. Originally starting a company to offer web development services, Martin quickly realized that clients wanted the entire spectrum of technology services. When Martin is not at work (which is not often, since his company offers 24/7 support), he is busy at home spending time with his family.

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2 Comments

  1. Tony Sarju June 11, 2014 at 12:13 pm

    You make some great points. The Start screen was an ill-conceived baby from Microsoft that is useless on non-touch devices. Fortunately there are some great add-ons out there such as Start8 which will restore a native Start Menu for those of us who prefer it. This way you get all the performance benefits of Windows 8.x while having a familiar UI. Windows 8.1 Update 1 will also bring back a native Start Menu feature which looks more of a hybrid between a Windows 7 Start Menu and the Windows 8.x Start Screen.

    • Martin Lehner June 11, 2014 at 11:10 pm

      Thanks, and thanks for reading! I agree the Start screen was designed more for touch devices, and as far as I can tell, that hasn’t really panned out as MS intended. There are some cool third party apps that bring back a classic looking Start “menu”, and yes, MS has brought back a hybrid Start menu for us as well.

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